Privacy Policy

This privacy policy sets out how this website fortlinks.in uses and protects any information that you give fortlinks.in  while using this website. The website is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The website may change this policy from time to time by updating this page. You should check this page frequently to ensure that you are happy with any changes.

What we collect

We may collect the following information:

Name

Mobile number

Contact information including email address

Demographic information such as postcode

Shipping Policy

Fortlinks will take 5-7 days normally for delivery of products to customer destination.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions.

General Information

The domain name www.fortlinks.in is registered in the name of Fortlinks

Your use of the Website and services and tools are governed by the following terms and conditions as applicable to the Website. If you transact on the Website, you shall be subject to the policies that are applicable to Fortlinks website for such transaction. By mere use of the Website, you shall be contracting with, these terms and conditions constitute your binding obligations, with Fortlinks

Accessing, Browsing, Or Otherwise using the website indicates your agreement to all the terms and conditions in this agreement, So please read this agreement carefully before proceeding

All products/services and information displayed on www.fortlinks.in  constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below www.fortlinks.in   reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of www.fortlinks.in prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

Modifications

www.fortlinks.in   reserves the right at all times to discontinue or modify the Terms of Use and/or our Privacy Policy as we deem necessary or desirable without any prior notification. Such changes may include, among other things, the adding of certain fees and charges. Any such modifications would be effective immediately. We suggest that you read our Terms and Conditions and Privacy policy from time to time to stay informed. Any use of the website after such modifications would be deemed to constitute acceptance of the modified terms by the End User.

Account and Registration

It is the user’s responsibility to keep the details of the account and password confidential and you agree to accept responsibility for all activities that occur under Your Account or Password. Fortlinks  shall not be liable to any person for any loss or damage which may arise as a result of any failure by the user to protect the account details or the password. In case of any suspected breach please contact us immediately. If  fortlinks has reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to Fortlinks

You also agree to:

• Provide true, accurate, current, and complete information about yourself as prompted by the Fortlinks website during the registration process
• Maintain and promptly update the Registration Data to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Fortlinks has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or not in accordance with the User Agreement, Fortlinks  will have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the website. Pricing, Promotions & Coupon Codes

Pricing Information 

While Fortlinks shall endeavor to provide accurate product and pricing information,  product information, Fortlinks  shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mispriced, Fortlinks may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Fortlinks  will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that  Fortlinks accepts your order the same shall be debited to your account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Fortlinks  dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your account.

Promotion Offers

For any returned or undelivered orders, partial or whole, the user will not be eligible to avail of the offer used to purchase the original order. The benefit of the offer would also not be included in the refund provided. If the product(s) returned is part of any free offer, Eg: Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer would have to be returned by you, as they have been purchased as part of a group offer. The refund/replacement process would only be initiated once all the products have been returned and their quality assessed by us.

From time to time, we may provide a free sample or gift along with our orders which are eligible for the offer. These samples/gifts will not be eligible for return/replacement/refund under any circumstances.

Transactions & Cancellations

Failed Payment/Transaction Failure/Cancelled order: Any failed payment/ transaction not successful the refund will be processed within 7-10 bank working days. For prepaid order cancellations the refund will be processed within 7-10 bank working days. If payment is not successful or transaction timeout, the transaction will be reversed to the source account within 7-10 bank working days. For more help please contact  Fortlinks customer care.

Credit Card Details

You hereby agree, understand, and confirm that the credit card details provided by you for availing of services on the website will be correct, accurate, and current. Under no circumstances you shall use a credit card that is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit card details to us. The card details will not be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation, or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove it otherwise’ shall be exclusively on you.

Fraudulent / Declined Transactions

In case of fraudulent use of the website, we reserve the right to recover the cost of goods, collection charges, and lawyers’ fees from the person(s) concerned. We reserve the right to initiate legal proceedings against such person(s) for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Cancellations by the Customer

In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will be subject to our return policy as mentioned on another section on this website. All refunds will be processed within 10-15 days for more help please contact  our customer care.

Cancellations by Fortlinks

Under certain circumstances, it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after you have been charged, the said amount will be reversed back in your Account. The customer agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.

Return and Refund Policy

We will refund the full amount or provide a replacement if you return the product within 7 days after the product has been delivered.

You can Generate return request for the following reasons,

The received product is different from the website description

order to get a full refund, you have to return the product in its original condition with a product tag and safe packaging without any damage.

All return approvals will take 2-4 business days to process.

To complete your return, we require a receipt or proof of purchase.

You have to include the promotional gift, warranty cards, Price Tag  and any other item which came with your order.

Your return is eligible if you return the product within seven days after the delivery.

Products which mentioned “Not eligible for Return” on the product page are not eligible for return or exchange or replacement.

Original shipping cost will be deducted from the Return amount.

If the order mode is prepaid you will get a refund within 7-10 working days to your bank account or to the source payment mode.

All refunds for the return will be processed after the return confirmation from the courier.

Coupon code value & products discount value are non-refundable for returns.

If you have any more queries please contact our customer care team at fortlinksmlp@gmail.com

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@fortlinks.in , fortlinksmlp@gmail.com  . send your item to: [ Fortlinks , Mongam Post , Malappuram , Kerala – 673642

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.